FAQ

Q1. How is the Payment scheme like?
After the 1st draft is confirmed by you (modifications possible at this point), payment of 50% is made, then 50% lastly before the work is sent off. “Payments to be made through my PayPal account only. Full payment may be made if one preferred, after approval of my Draft whence I proceed to full execution of painting. Delivery will only be made after payment is made in full.”

Q2. Do you draw from Reference photos?
Yes I do. Preferably ones taken without flash nor under bright sun light.

Q3. How many required of me? Can the photos be separate ones of me and my dog?
I need arund 2-3 of you an your dog. Preferably casual ones, not studio-taken. Try to take sharp photos bec the likenesses of you or your pet depend on it. Yes photos can be separate, each taken at different times possible.

Q4. How long is the lead time for work?
I need a space of 2-3 weeks after the first draft is approved by you, depending on the complexity of the job. If I have to do research I would take longer. If all reference material is ready supplied by you, it takes less days.

Q5. Do you need a brief discussion over the email or Whatsapp to explain what your need is?
Yes, that is necessary in order for me to understand your request. We can talk over Whatsapp: + 852 6081 4843 Chat or email. My email: pawsnfrens@gmail.com

Q6. Are there Shipping charges?
Yes. We share Half-Half. Normally international shipping is about $30

Q7. Do you have a Refund Policy?
Yes. In situations when the artwork on arrival is badly damaged, it may need to be replaced with a digital copy and the balance of the fee will be returned onto your PayPal account. It is afterall, an irreplacable Original!

Q8. How is the artwork packaged?
The artwork wold be rolled with newsprint and inserted into a professional cardboard tube stuffed with tissue paper, which is then sealed on both ends.

Q9. Does my work come with a frame and is it an original?
I do not provide a frame for your portrait.

Answers to a Customer

Are these your constraints?
Just a few unrelated photos of your pet and you?
Don’t worry, leave it to us to do a few pleasing compositions
using not more than 7 photos.
Photos old and in Black and Whirte? We’ll brainstorm over the coloring subjects using our creative imagination based on research
Subjects not suitably dressed? Outdated? Our artist of 20 yrs of fashion art will deck her out tastefully
Subjects not as you remember them? We have the knack of making them younger, sweeter, fresher in their persona. That’s our department!